Service desk agent with Chinese (Cantonese)

Service desk agent with Chinese (Cantonese)

Requirements:

▪ Chinese (Cantonese) language level C1,

▪ English language B2 level,

▪ Excellent customer and communication skills,

▪ Readiness to work on shifts (24/7),

▪ Readiness to work on a daily routine as well as quickly adjusting to incoming tasks. Would be an asset:

▪ Technical competencies in the print service area.

▪ Previous experience with L1/L2 remote support including: troubleshooting, diagnosis, resolution, software deployment.

Your main responsibilities:

▪ Provide remote L2 Global Support 24/7 to end users,

▪ Troubleshooting and relating resolution procedures to non-technical end- users,

▪ Knowledge base maintenance,

▪ Print Queue Management,

▪ Deployment of firmware and SafeCom software,

▪ SafeCom account maintenance,

▪ Driver Software Distribution,

▪ Early Warning Health Checks,

▪ Toner queries,

▪ Engineer liaison,

▪ Parts ordering,

▪ Maintenance of fleet asset inventory,

▪ Advanced diagnostics, transfer to L3.

We offer:

▪ Attractive salary and contract of employment,

▪ Work in international, flexible and opened IT company,

▪ Permanent support in daily tasks,

▪ Wide range of trainings preparing for the position,

▪ Interesting international projects,

▪ Welcoming and friendly work environment,

▪ Multisport and LUX-MED package.

Would you like to join Hemmersbach team? Please send your CV in English: rekrutacja@platformakariery.eu

Please add a statement: „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb rekrutacyjnych przez „Platforma Kariery” (zgodnie z Ust. z dn. 29.08.1997r. o Ochronie Danych Osobowych, Dz. U. nr 133 poz.883).” We kindly inform you that we will contact only with the chosen candidates.